SHIPPING
Do you ship internationally?
We currently ship to the United States, Canada, Australia, and the United Kingdom.
How long will it take to receive my order?
Orders typically process within 1-2 business days. US delivery usually takes 3-7 business days after processing. Canadian delivery generally takes 5-10 business days, while Australian and UK orders may take 7-14 business days after processing. These are estimates and not guarantees. Delivery times may be longer during promotional periods.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier’s site to track your package.
What is your shipping policy?
We are not liable for any lost, stolen, or damaged packages after delivery is confirmed by the carrier. We recommend using the tracking information to follow your shipment. For multiple-item orders, items may ship separately and you will receive tracking information for each shipment.
RETURNS & EXCHANGES
What is your return and exchange policy?
We offer a 30-day return or exchange policy for unworn, unaltered sunglasses in their original case with all protective films and packaging intact. Proof of purchase is required. Personalized items and items purchased during a charitable initiative are final sale and cannot be returned.
How do I return or exchange an item?
To initiate a return or exchange, please visit our website and use the Returns Portal. You will need your order number and email address. Returns or exchanges without a request cannot be processed.
When will I receive my refund?
Refunds are processed to the original payment method once we receive and inspect the returned item. Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution.
The item I want is out of stock. Can I exchange for it?
Exchanges are subject to availability. If your desired style is out of stock, we recommend returning your current item for a refund and placing a new order once the item is back in stock.
WARRANTY
What does the warranty cover?
Our Limited Lifetime Warranty covers manufacturing defects for the life of the original frame. This includes issues with frames, hinges, screws, and lens defects like peeling. It does not cover loss, theft, damage from accidents, neglect, or normal wear and tear. Proof of purchase is required for all warranty claims.
How do I file a warranty claim?
Please contact our Customer Experience team to start a warranty claim. We will guide you through the process, which may require you to ship the product to us for inspection.
What if my warranty claim is approved?
If your claim is approved, we will repair or replace the item at our discretion. If the original product is no longer available, we will provide a product of similar style and value.
PRODUCT & CARE
Are KREWE sunglasses polarized?
Yes, the majority of our optical-quality lenses are polarized to reduce glare. Some specialty lenses, such as those for certain collaborations or blue-light filtering styles, may not be polarized. Product descriptions will specify if lenses are polarized.
How should I clean my sunglasses?
Use a mild lens cleaner and a microfiber cloth. Avoid using harsh chemicals, paper towels, or clothing, as these can scratch the lenses.
How do I determine my frame size?
Frame measurements are provided in the product specifications on our website. You can also find your perfect fit by using our virtual try-on tool.
ORDERS & PAYMENT
How do I place an order?
You can order directly through our website. Select your items, add them to your cart, and proceed through the secure checkout process.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. Please contact us immediately if you need to change or cancel an order, but we cannot guarantee it will be possible once the order has begun processing.
Will I receive a confirmation email?
Yes, you will receive an order confirmation email once your purchase is complete. If you do not see it, please check your spam or junk folder.
OTHER
Do you have a loyalty program?
Yes! Our loyalty program, The Inner Circle, rewards members with points for purchases and other activities. Points can be redeemed for discounts on future orders. Sign up is free.
Do you offer discounts?
We occasionally offer promotional discounts. These are typically announced through our email newsletter and on our social media channels.
How can I stay updated on new releases?
To get the latest news on new collections, collaborations, and events, sign up for our newsletter and follow us on social media.
I have a question that isn’t answered here.
For further assistance, please reach out to us through the contact methods provided on our website. Our Customer Experience team is happy to help.